Terms of service

These terms of trade and delivery are in use on products bought on www.day-et.com. To shop on Day-et.com you have to be at least 18 years old and have a valid debit card accepted by DAY ET. Day-et.com is owned by Day et A/S, VAT DK40028285.

Payment and delivery

We accept payment by Visa, MasterCard, Maestro and Visa Electron. The amount will be charged to you once the product is shipped.

The prices are in euros. The prices shown on the website are excluding the delivery costs. You can choose the delivery option during the completion of your order.

Delivery takes about 4-7 workdays after you have received your order confirmation. Delivery times may change in case of unforeseen situations or deliveries to islands without bridges. We deliver with Postnord.

You will always be able to see the total shipping costs when choosing a delivery option during the completion of your order. The destinations can be seen at our checkout when you are choosing delivery option.

Longer delivery times may occur during sales.

Right of Withdrawal (14 Days)

You have the right to withdraw from your purchase without giving any reason within 14 days.

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you, takes possession of the goods. If the deadline expires on a public holiday, Saturday, Christmas Eve, New Year's Eve or Constitution Day, it will be extended until the next working day.

To exercise your right of withdrawal, you may use our electronic withdrawal form:

WITHDRAWAL FORM LINK

Once you submit the form, you will immediately receive confirmation of receipt of your withdrawal request at the email address you have provided.

Please note that returns are not free of charge. When using the enclosed return label, a return fee will be deducted from your refund. The applicable return fee is:

EUR 10 for returns from EU countries
GBP 20 for returns from the United Kingdom

You may also exercise your right of withdrawal by sending an unequivocal statement to hello@day-et.com or by post to:

DAY ET
Oslo Plads 14D
2100 Copenhagen Ø
Denmark

If you have purchased multiple items in a single order, you may choose to withdraw from the purchase of some or all of the items.

The withdrawal period is deemed to have been met if you submit the withdrawal form or otherwise notify us of your decision to withdraw before the withdrawal period has expired.

You cannot exercise your right of withdrawal simply by refusing delivery of the goods or by failing to collect them without also notifying DAY ET of your decision to withdraw.

You may use the model withdrawal form below, although this is not mandatory:

DAY ET
Oslo Plads 14D
2100 Copenhagen Ø
Denmark

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Ordered on () / received on ()

Consumer's name(s)

Consumer's address

Date

(*) Delete as appropriate.

Returns and Return Costs

At DAY ET, we offer an extended return period of 30 days from the date you receive your order.

This extended return period is offered in addition to your statutory 14-day right of withdrawal.

To make use of the extended return period, the item must be returned within 30 days of receipt and in the same condition and quantity as received.

Returns must be made using the enclosed return label and sent to:

Blue Water Shipping c/o DAY ET
Emil Neckelmanns Vej 20
5220 Odense SØ
Denmark

Please note that returns are not free of charge. When using the enclosed return label, a return fee will be deducted from your refund. The applicable return fee is:

EUR 10 for returns from EU countries
GBP 20 for returns from the United Kingdom

Items cannot be returned cash on delivery or without home delivery service. Returns sent without using the enclosed return label will not be accepted under the extended return policy.

The extended return period is a voluntary service offered by DAY ET in addition to your statutory right of withdrawal.

Try on the items and packaging

You will only pay for a potential deterioration of the items’ value, which is caused by an unnecessary treatment when testing the items’ attributes.

You are allowed to examine the item like you can in a store, but you are not allowed to use it. If you have used the item in a way that is not possible nor allowed in a store, and we can’t resell it at a full price, then you must expect that we charge you for the deterioration of the item and only refund you the difference. If we can’t resell the item at all, then we won’t pay you the refund. The item must be returned in its original packaging.

You ought to make sure the item is properly packaged when returning. You will carry the risk for the item until we receive it. Therefore, please save the receipt for send as well as the track-and-trace number.

Claim

If a purchased item has shortcomings - e.g. material or manufacturing defects - the Sales Law is applicable. You can complain about product shortcomings within 24 months of the time of delivery by reaching out to us using hello@day-et.com.

We ask you to illuminate as detailed as possible what the problem is. It is not a requirement but it makes it easier to locate the error and minimize the time spent processing your claim.

If the claim is justified and the shortcoming cannot be alleviated without returning the product, we will refund your reasonable shipping costs. Remember that the product always needs to be sent in proper packaging and that you should get a receipt for shipping. Keep postal receipts, including information on shipping costs and possibly track-and-trace-number.

Information about complaint options

A complaint about our product can be sent to the Center of Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also send your complaint on www.forbrug.dk.

The EU-commission online platform for complaints can also be used. This is relevant for customers with addresses in another EU-country than Denmark. You can send your complaint here - https://ec.europa.eu/consumers/odr. When sending the complaint, you must include our email hello@day-et.com.