Refund Policy

Return Information – EU & UK Orders

If your purchase isn’t quite what you expected, you’re welcome to return it. We offer a 30-day returns policy from the day you receive the last item in your order, so you can shop with confidence and change your mind if it’s not quite what you wanted.

If your order included a free gift as part of an offer, the entire order — including the free gift — must be returned.

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at hello@day-et.com. We cannot guarantee cancellation once the order is being processed, but we will do our best to help.

 

General Return Requirements

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Please ensure the parcel is securely sealed before sending it back. Once we receive and check the condition of your return, the refund will be issued to your original method of payment. Refunds can take up to 14 days from the date we process your return.

If you are returning an item because it arrived damaged or is not what you ordered, please contact us at hello@day-et.com before sending it back.

You’ll find a return form in your parcel.

Returns from EU 

We do not cover the cost of return shipping; this will be deducted from your refund.
Return label price: 10€

Please fill out the return form attached to your parcel or click here to print it. 

How to return (EU):

  1. Fill out the return form and place it in the parcel with the item(s).

  2. Attach the prepaid return label included in your order.

  3. Hand in the parcel at any GLS, PostNord or Bring service point.

  4. Request a receipt including tracking — this serves as proof should the package go missing.

Returns from the UK

As the UK is outside the EU, we are unable to provide prepaid return labels for returns from the UK.

If you wish to return an item, you are responsible for arranging and paying for the return shipment.

Please complete the return form enclosed with your order or click here to print it. 

Important – CN22 Customs Information
All outbound parcels to the UK include a CN22 customs declaration on the shipping label. When returning your order, you must ensure that this CN22 information remains visible.

Returned products must include a valid CN22 so they can be registered and valued correctly. If a parcel is returned without visible CN22 documentation, we may not receive it.

How to return (UK)

  1. Complete the return form and place it inside your parcel.
  2. Pack the item(s) securely.
  3. Arrange and pay for the return shipment using the shipping provider of your choice.
  4. Ensure any required customs documentation is completed when sending your parcel.
  5. Keep your proof of postage and tracking number until your return has been processed.

Please note that return shipping costs for returns under your right to cancel are the responsibility of the customer.

If you have received a faulty, damaged or incorrect item, please contact our Customer Care team before returning your parcel. We will assist you with the return process and reimburse reasonable return shipping costs where applicable.